- Terms and Conditions -

Conditions of use

1. Scope

These terms and conditions govern the contractual relationship between David E. Moore (owner of Moore than Spice) and the natural and legal persons (customers) who use the online shop. Different conditions of the buyer are not acknowledged.

The acceptance of these terms is performed during the ordering process and they are directly included in the contractual relationship between the two parties. The sales contract is subject to German general commercial law. Minors are excluded from registration in the Moore than Spice Online Shop.

2. Offer and Conclusion

In the Moore than Spice Online Shop, customers with a delivery address within Germany can order groceries like spice and seasoning mixtures or sauces. An order is binding with costs. Clients are advised to check the right of withdrawal and the exclusion of it in certain cases.

Should payment not be received within 7 calendar days, David E. Moore reserves the right to cancel the order.

3. Prices and shipping costs

All prices and shipping costs on www.moorethanspice.de are in Euros including the statutory value added tax.

4. Ordering process

During the checkout process, customers define in two steps the delivery and invoice address along with the payment method. All order details will be shown in the third step before the purchase is completed.

Customers receive the order confirmation by e-mail right away and will be notified about changes of the order status by e-mail.

4.1 Guest account

Customers can order in the shop without creating a permanent account. This so-called guest account will be deleted automatically after a successful order or if customers log off.

4.2 Customer account

If a customer account will be created, customers may additionally

  • create an address book,
  • activate the quick purchase function and save their preferred billing and delivery address along with shipping and payment method,
  • see the current order status in their account,
  • have access to their complete order history, and
  • may rate products.

4.3 Customer account with PayPal data

When customers use PayPal Express for the purchase (through the button "checkout with PayPal" on the shopping cart page), private data will be imported from the PayPal account. These data can be edited before submitting the order. Note: The purchase will not be completed in PayPal.

Additionally, a customer account will be created in the Moore than Spice shop. Customers define a password through the link in the order confirmation or by using the "Forgot password" function.

5. Payment

The following methods of payment are possible and free of charge for the customer:

  • SEPA bank transfer (advance payment)
    Fees may apply at SEPA instant payments.
  • PayPal Plus
    • PayPal
    • Direct debit
    • Credit card (VISA, Mastercard, American Express)
  • PayPal App on the smartphone (only with Click & Collect)
  • Cash (only with Click & Collect)

6. Shipping and delivery time

6.1 Shipping

Samplers are shipped as letter with Deutsche Post.

Any other order will be shipped as parcel with DHL. Delivery to a DHL Packstation is possible.

In rare cases, orders will be shipped with a different company. Especially larger order amounts will usually be delivered by UPS.

6.2 Delivery time

Delivery of ordered goods will take place within the period of working days (Monday to Friday, excluding holidays) specified in the item description after the payment order is provided to the remitting bank.

The delivery period may also be prolonged due to e. g. business trips or holidays. Duration will be announced on the page Delivery time. The delivery date is then specified with a date range.

Sold out products will be shown as not available. As soon as the next production is planned, the status will be updated to "Will be produced shortly". Additionally, the date will be shown when the product can be ordered again.

6.3 Undeliverable orders

All orders will be delivered to delivery address provided by customer on order form. If delivery to the purchaser is not possible, for example because the customer is not present at the specified delivery address, the customer bears the costs of the unsuccessful delivery and return to David E. Moore.

Returned goods which are not prefabricated and for which an individual choice or decision by the consumer is relevant to the production, will not be refunded, but another delivery can be arranged at the thereby incurring costs.

At unsuccessful delivery and without clarifying of the correct address, further orders may not be accepted by David E. Moore.

7. Self-collection (so-called „Click & Collect“)

Customers can collect their order at the following pick-up point:

Hotel Wiesmann
Castroper Str. 191
44791 Bochum

Pick-up day and time will be defined during checkout (earliest is the next working day).

Different pick-up times or a different pick-up point can be arranged individually.

8. Guarantee and complaints

Deliveries of David E. Moore have to be scrutinized for their correctness immediately upon receipt. Insufficient or incorrect deliveries and any defects have to be reported in writing within seven days to David E. Moore (e-mail address: shop@moorethanspice.de). To include: the invoice number, an explanation, and photographic evidence.

Failure to complete this complaint has no consequences on legal rights. The warranty period for consumers is 2 years from receipt of goods. During this period, the statutory warranty rights apply.

Minor deviations of received items from illustrated products in the online shop may be technically limited by the on-screen display or caused in the production process. These deviations can not be rejected.

Non-delivery of a shipment must be reported in writing within 30 days after the order date (e-mail address: shop@moorethanspice.de).

9. Rating system

The online shop of David E. Moore has a rating system that serves to facilitate the purchase decision for other customers with assessments and recommendations.

Customers are advised to only provide truthful and factual information that are connected with the settlement of the purchase contract and the assessment of the products. Reviews may not contain defamatory comments and must be based on sufficient factual basis and the common law.

A client who decides to provide content (e.g. customer reviews) to www.moorethanspice.com or corporate pages on e.g. Twitter or Facebook grants David E. Moore for the duration of the underlying law unrestricted in time and place the exclusive license for the further use of the content for any purpose online and offline. David E. Moore will endeavor to appoint the author of all times (unless he has indicated his intention to remain anonymous), but reserves the right to shorten or omit this information. David E. Moore reserves the right to show content not or only for a limited period on the website as well as to shorten or change content, especially if there are concrete indications of a breach of the terms and conditions or applicable law. A claim for recovery of deleted reviews does not exist.

Content provided by customers, including customer reviews, only give the opinion of the customer. The contents may not necessarily agree with the opinion of David E. Moore.

10. Termination/cancellation of the customer account

Registered customers can delete their account at any time in their members area.

In addition a termination notice may be directed in writing to David E. Moore, and the data will be deleted.

Sufficient explanation for the cancellation is a written notice to:

David E. Moore
Castroper Str. 191
44791 Bochum
GERMANY

or in an e-mail to shop@moorethanspice.de.

David E. Moore reserves the right to delete customer accounts if:

a) a customer gives wrong contact details, especially an incorrect or invalid e-mail address,
b) transfers his account to a third person,
c) the customer hasn't logged in/used his customer account within the last five years or
c) David E. Moore finds it necessary due to fraud, waste, or abuse.

11. Trademark, copyright

The content and works provided on these pages (www.moorethanspice.de) are subject to German copyright law. The reproduction, modification, distribution, or any kind of exploitation outside the limits of copyright require the written consent of the author or creator. Downloads and copies are permitted only for personal, noncommercial use.

The operator of this website minds copyrights for content on this site that is not created by the operator. Should you become aware of (copy-)right infringement, I kindly ask for a hint. Upon notification of violations, I will remove the content immediately.

12. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the German laws. You agree, as I do, to submit to the non-exclusive jurisdiction of the courts of the district of Bochum City, Germany.

13. Severability clause

Should any of the terms and conditions of this or any conditions in further agreements become invalid, this shall not affect the validity of agreed upon conditions in-whole. If necessary, the invalid condition/s will be replaced with the valid most similar to the economic meaning and purpose in standing agreement.